Shipping & Returns
We know how much you want to get your hands on your new products and to help you, we promise you this…ALL OF OUR ORDERS SHIP WITHIN 24 BUSINESS HOURS!
All shipments will be issued a tracking number for your convenience and if you create an account with us, you will be notified as soon as your package is processed and be able to track those shipments directly from your account dashboard page. Orders are typically received within 3 to 5 business days depending on your shipping method and carrier. If you have any questions about shipping times, we encourage you to visit your carriers website for more information.
We are committed to providing you with the best shipping service and if for whatever reason, you experience shipping issues, please contact us and we will do whatever is in our power to make sure that you receive your goods on time and in full working order! Once a package leaves our facility and is in the shippers hands, we have no control over it. If this package becomes lost, stolen, or takes longer than expected to arrive please contact USPS or UPS regarding your shipment and file a claim with them.
If your package is damaged or vandalized in shipment, please email us at email@example.com. Please include your order number and a clear picture of the damaged item with the support request or the email.
- •Products must be returned factory sealed.
- •If an item within your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM.
- •If you have received a wrong item DO NOT USE IT.
- •Broken or shattered glass will not have to be returned to us, however we require a High Res photo of the damaged product(s)to be eligible for replacement of your broken product(s)
- •Opened products can not be returned unless they are broken in which case they will be replaced with the same product.
- •We DO NOT accept used products due to sanitary reasons.
- •Shipping charges are non-refundable.
- •We will not refund you for the postage cost on your returns, unless you are returning a defective product, or an error was made by us.
- •We accept no responsibility for shipments confiscated by customs. Contact your local customs office for further information regarding the product you intend to buy if you are uncertain.
You will need to contact us at firstname.lastname@example.org before you return a parcel. The return will not be accepted unless you ave contacted us first prior returning your product/s, and have included the customer service correspondence international shipment.